Brother DTG Technical Support

Welcome to the Brother DTG Learning Center. Whether you are preparing for your install and training by an authorized Brother Technician or an existing user that is looking for some assistance, you have come to the correct place.

Open 24/7/365, you can find the resources to help better understand the Brother DTG printer or ancillary equipment. Watch the video to understand the best way to navigate the Learning Center to find the answer you are looking for.

24/7 Self help

Choose your equipment

GTXpro Printer
GTXpro B printer
GTX Printer
GT-3 Printer
Ancillary Products
  • User Tutorials

    Brother Academy is your online resource for learning all about your Brother DTG printer. It contains interactive courses for new users and a curriculum all team members can use to become efficient at every aspect of GTXpro operation. Existing customers can gain access by making a request to brotheracademy@brother.com. Watch the short video to discover all you can do through Brother Academy.

    Current Brother customers can access Brother Academy at https://www.brotheracademy.com

  • FAQs
  • Downloads

    NOTE: Before downloading any software, please make sure that you are downloading software designed for your printer model.
    Click here to watch this video to determine which Brother DTG printer model you have.

    download iconGTXpro (GTX-423) Driver Windows 64bit
    Version: 1.5.0 Updated 4-09-21 Size: 274 MB
    Details

    Upgrade print driver to latest 1.5 before updating the firmware.

    Download “GTXpro Software Package 1_Win” and extract it to your desktop. This driver is compatible with Windows® 8.1 (64bit) and Windows® 10 (64bit). This driver requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.

    This firmware CAN ONLY BE LOADED on a GTXpro (GTX-423) and NOT a GTX (GTX-422) 

    Included in this package is:

    • GTX Graphics Lab 4.0
    • 541_782_GT3_GTX_GTXpro_Uninstall_Tool
    • GTXpro Firmware 1.5
    • GTXpro Driver ver. 1.5

    Unplug the USB cable from the printer to the PC and check to make sure there are no documents stuck in the printer queue. After unzipping the file open the 541_782_GT3_GTX_GTXpro_Uninstall_Tool folder and double click on the BrRemPnP.exe (the only icon in color) executable file to run the tool. This tool is for Windows® operating system computers only.

    When you initially install the driver make sure the GTXpro (GTX-423) printer is not plugged into the PC. Next open the “GTXpro Driver ver. 1.5” folder and double click the setup.exe file. The system will select the OS automatically. Follow the prompts on screen.

    • If you are running both a GTXpro (GTX-423) printer and a GTX (GTX-422) printer driver from the same PC, you will need to upgrade the (GTX-422) to the latest version of 3.4 firmware and 3.4 driver.
    • GTX Graphics Lab is now a separate installation and the manual & optional platens can be downloaded from the link located further down this page.

    New Features include:

    • GTXpro Maintenance Tool has been changed to register White Ink Circulation 6 time
    • Support for InSight Lab
    download iconGTXpro (GTX-423) Driver Mac 64bit
    Version: 1.5.0 Updated 4-09-21 Size: 227 MB
    Details

    Upgrade print driver to latest 1.5 before updating the firmware.

    Download "GTXpro Software Package 1.5_MAC" and extract it to your desktop. This driver works with macOS Mojave 10.14 (64bit) & Big Sur 11.2 (64bit). At the current time, the Mac M1 Chip operating system is not supported. This driver requires a CPU of 2 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 X 768) or higher is required.

    This firmware CAN ONLY BE LOADED on a GTXpro (GTX-423) and NOT a GTX (GTX-422)

    Included in this package is:

    • GTX Graphics Lab 4.0
    • GTXpro Firmware 1.5
    • GTXpro Driver ver. 1.5

    When you initially install the driver make sure the GTXpro (GTX-423) printer is not plugged into the Mac. Next open the “GTXpro Driver ver. 1.5” folder and double click the BrotherGTXpro-1.5.0 file. The system will select the OS automatically. Follow the prompts on screen.

    • If you are running both a GTXpro (GTX-423) printer and a GTX (GTX-422) printer driver from the same Mac, you will need to upgrade the GTX (GTX-422) driver and firmware to the latest version of 3.4.
    • GTX Graphics Lab is now a separate installation and the manual & optional platens can be downloaded from the link located further down this page.

    New Features include:

    • Compatible with macOS Big Sur
    • GTXpro Maintenance Tool has been changed to register White Ink Circulation 6 time
    download iconGT Printer Driver Uninstall ToolDetails

    This download includes the GT Garment Printer Uninstall Tool.zip. After unzipping the file open the GT Garment Printer Uninstall Tool folder and double click on the BrRemPnP.exe (the only icon in color) executable file to run the tool. This tool is for Windows® operating system computers only.

    download icon GTXpro (GTX-423) Firmware
    Version: 1.5.0 Updated 4-10-21 Size: 15.3 MB
    Details

    Upgrade print driver to latest 1.5 before updating the firmware. This firmware CAN ONLY BE LOADED on a GTXpro (GTX-423) and NOT a GTX (GTX-422).

    • Download the “GTXproFIRM_01500002” file and unzip
    • Execute "GTXpro Firmware Update" in [Brother GTXpro Tools] and select the unzipped Firmware Data (extension ".bwf").
    • Follow the Wizard and update the GTXpro (GTX-423) Firmware. Do not disconnect the USB or LAN cable in execution.
    • To update your printer’s firmware, you can follow the instructions at https://vimeo.com/253673571.
    • Following the upgrade, you will need to run a CR Speed Adjustment. You can follow the instructions at https://vimeo.com/showcase/5386998/video/253674063

    New Features include:

    • Changes White Circulation to 6 times per 24-hour period
    • White Color Pause Print Position shift correction
    • Support for InSight Lab
    download iconAccuLine Camera System Driver
    Version: 3.2 Updated 4-09-21 Size: 301 MB
    Details

    This download includes the following items

    • AccuLine 3.2
    • 541_782_GT3_GTX_GTXpro_Uninstall_Tool
    • GTXpro Firmware 1.5
    • GTXpro Driver ver. 1.5

    Installation

    Upgrade print driver to latest 1.5 before updating the firmware. This firmware CAN ONLY BE LOADED on a GTXpro (GTX-423) and NOT a GTX (GTX-422)

    1. Make sure you are running firmware 1.5 on your GTXpro (GTX-423) printer first!
    2. Unplug both camera and GTXpro (GTX-423) from the computer.
    3. Install GTXpro (GTX-423) printer driver.
    4. Install AccuLine software.

    It is very important to reboot the computer when prompted during the Installation process.

    Updates

    • Masking feature built into the software
    • The software offers either black, green or pink to mask the areas you do not want to print.
    • Preview button
      • The preview button will allow you to view your image without having to create a File Output to check the areas that you have masked.
    • Hand Tool
      • Hand Tool added to move Alignment View.
    • Added printer search function
    • Added an image duplication function
    • Stability
      • Corrected connectivity issue between the camera and the PC.
    • Easier Calibration process
      • The L-Brackets are now automatically selected during calibration.
    • Fixed minor bugs.

    Requirements

    • This Software only works on Windows 8.1 (64bit), Windows 10 (64bit)
    • CPU with 2GHz or above
    • RAM with 4 GB or above.
    • Display Resolution XGA (1024x768) or higher.
    • Requires GTXpro (GTX-423) 1.5 and or GTX (GTX-422) 3.4 print driver
    • Make sure that the PC system configuration settings are set to High Performance, Turn off any power-savings
    • Connect to USB 3.0 port only, not USB 2.0 port. You may need to check the specifications for your particular PC, as USB 3.0 ports and USB 2.0 ports look the same. The 3.0 is denoted by the SS USB symbol.
    • Use only the USB 3.0 cable supplied with the AG304. If a longer cable is needed, use a high performance USB 3.0 cable no longer than 3 meters (9 feet) to connect a wall-powered USB 3.0 hub to the USB 3.0 port on the PC. Then plug the USB 3.0 cable of the AG304 into the hub. Make sure the hub is powered and connected to the PC before attempting to connect the AG304 AccuLine camera USB 3.0 cable to the hub.
    • Disable screen-saver programs on the PC.
    • Disable any other cameras built in of connected to the PC or it will cause conflicts with the camera software.
    download iconGTX Graphics Lab Mac
    Version: 4.0 Updated: 9-30-20 Size: 63.6 MB
    Details

    This download includes the following items

    • “GTX Graphics Lab 4.0”

    At the current time, the Mac M1 Chip operating system is not supported.

    If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!

    The GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GTXpro Printer.

    You will have to have the GTXpro (GTX-423) 1.5 print driver installed to be able to use this software.

    Commonly used functions of GTX Graphics Lab:

    • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
    • Print directly to your GTXpro (GTX-423) printer, without having to convert your images from RGB (255, 255, 255).
    • Saving existing image files as GTXpro (GTX-423) -ready .ARXP files.
    • Storing your favorite layouts as reusable GTXpro print layout files. (".gtpl")

    New Features found with 4.0

    • Additional Languages of Russian, Turkish and Korean
    • True Type Font support from all fonts loaded into Mac or PC
    • Continuous Printing Mode
    • AccuLine Support built in
    • 3rd platen support
    • Edge Frame Effect
    download iconGTX Graphics Lab Windows
    Version: 4.0 Updated: 9-30-20 Size: 97.5 MB
    Details

    This download includes the following items

    • “GTX Graphics Lab 4.0”

    If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!

    The GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GTXpro (GTX-423) Printer.  

    You will have to have the GTXpro (GTX-423) 1.5 print driver installed to be able to use this software.

    Commonly used functions of GTX Graphics Lab:

    • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
    • Print directly to your GTXpro (GTX-423) printer, without having to convert your images from RGB (255, 255, 255).
    • Saving existing image files as GTXpro (GTX-423) -ready .ARXP files.
    • Storing your favorite layouts as reusable GTXpro print layout files. (".gtpl")

    New Features found with 4.0

    • Additional Languages of Russian, Turkish and Korean
    • True Type Font support from all fonts loaded into Mac or PC
    • Continuous Printing Mode
    • AccuLine Support built in
    • 3rd platen support
    • Edge Frame Effect
    download iconGTX Graphics Lab ManualDetails

    Overview of all options on GTX Graphics Lab 4.0

    download iconOptional PlatensDetails

    Premade templates of the Square Coaster, Wrap Around Platen, Shoulder platens, Hat platen, Sleeve platen, and T-lock 7in1 platens that can be loaded into GTX Graphics Lab 4.0

    download icon GTX Graphics Lab Optional Platen Builder Details

    This application is compatible with Windows® 10 (32bit/64bit) with .NET Framework 4.8. It requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.

    Once downloaded, unzip and run the GtptConverter application. For instructions on how to use and create your own platen templates please refer to our Building GTX Graphics Lab Templates course on Brother Academy.

    download icon InSight Lab Instruction Manual
    Version: 2.1 Updated: 4-12-21 Size: 1 MB
    Details

    Overview of all options on the InSight Lab. To Download the latest Version of InSight Lab please visit Brotherdtg.com/InSightLab.

    download iconGTXpro (GTX-423) Instruction ManualDetails

    Version 3 Instructional Manual that covers the installation of the GTXpro (GTX-423) printer and its uses. This includes going over the following:

    Safety Instructions, Before Using Your Printer for the First Time, Name and function of each component, Menu list, Installation and Preparation, Creating Print Data, Basic Printing Procedures, Precautions to keep good printing quality/use printer over the long term, What to do when needed, Troubleshooting, and Specifications.

    download iconGTXpro (GTX-423) Setup Manual, Details

    Quick setup installation guide for how to prep the printer for installation. Installations are carried out by certified technicians ONLY. This document shows what can be expected in regards steps performed with the printer to setup the piece of equipment to point of being ready to run firing adjustments and print.

    download iconGTXpro (GTX-423) Parts BookDetails

    Overview of all options parts on GTXpro (GTX-423)

    download iconGTXpro (GTX-423) WarrantyDetails

    Overview of warranty on your GTXpro (GTX-423)

    download iconGTXpro (GTX-423) Stand Assembly InstructionsDetails

    Instructional document on how to put together the stand for the GTXpro (GTX-423)

    download iconGTXpro (GTX-423) Pre-Shipment OverviewDetails

    Survey to use as a checklist in preparation for deciding both the shipping option for the printer and to ensure the site the printer will be installed at has everything in order that will be needed to ensure successful installation and use of the equipment.

    download icon GTX Polyester Graphics Lab Basic
    Version: 1.5 Updated: 5-14-21
    Details

    Upgrade the Print Driver and Firmware to latest before installing this software.

    This application is only compatible with Windows® 10 (64bit). This driver requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.

    To learn on how to use this software, you can review steps on https://brotherdtg.com/darkpoly.

    GTX Polyester Graphics Lab is not compatible with GT3 series printers, GT-782 or GT-541 printers.

  • Videos
  • Submit a Support Ticket

    When submitting a support ticket please place the best contact number in the details.

    If experiencing an issue with a Print head please upload a log, nozzle check, an image of the Suction Cap and bottom of Print Head.

  • User Tutorials

    Brother Academy is your online resource for learning all about your Brother DTG printer. It contains interactive courses for new users and a curriculum all team members can use to become efficient at every aspect of GTXpro B operation. Existing customers can gain access by making a request to brotheracademy@brother.com. Watch the short video to discover all you can do through Brother Academy.

    Current Brother customers can access Brother Academy at https://www.brotheracademy.com

  • FAQs
  • Downloads
    download icon GTXPro B (GTX-424) Driver Windows 64bit
    Version: 1.5.0 Updated: 4-09-21 Size: 287.1 MB
    Details
    • Upgrade print driver to latest 1.5 before updating the firmware.
    • Download “GTXpro Software Package 1_Win” and extract it to your desktop. This driver is compatible with Windows® 8.1 (64bit) and Windows® 10 (64bit). This driver requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.
    • This firmware CAN ONLY BE LOADED on a GTXpro B (GTX-424) and NOT a GTX (GTX-422)
    • Included in this package is:
      • GTX Graphics Lab 4.0
      • 541_782_GT3_GTX_GTXpro_Uninstall_Tool
      • GTXpro Firmware 1.5
      • GTXpro Driver ver. 1.5
    • Unplug the USB cable from the printer to the PC and check to make sure there are no documents stuck in the printer queue. After unzipping the file open the 541_782_GT3_GTX_GTXpro_Uninstall_Tool folder and double click on the BrRemPnP.exe (the only icon in color) executable file to run the tool. This tool is for Windows® operating system computers only.
    • When you initially install the driver make sure the GTXpro B (GTX-424) printer is not plugged into the PC. Next open the “GTXpro Driver ver. 1.5” folder and double click the setup.exe file. The system will select the OS automatically. Follow the prompts on screen.
      • If you are running both a GTXpro B (GTX-424) printer and a GTX (GTX-422) printer driver from the same PC, you will need to upgrade the (GTX-422) to the latest version of 3.4 firmware and 3.4 driver. This can be downloaded from brotherdtg.com/support.
      • GTX Graphics Lab is now a separate installation and the manual & optional platens can be downloaded from the link located further down this page.
    • New Features include:
      • GTXpro Maintenance Tool has been changed to register White Ink Circulation 6 time.
    download icon GTXPro B (GTX-424) Driver Mac 64bit
    Version: 1.5.0 Updated: 4-09-21 Size: 238.2 MB
    Details
    • Upgrade print driver to latest 1.5 before updating the firmware.
    • Download “GTXpro Software Package 1.5_MAC” and extract it to your desktop. This driver works with macOS Mojave 10.14 (64bit), Catalina 10.15 (64bit) & Big Sur 11.2 (64bit). At the current time, the Mac M1 Chip operating system is not supported. This driver requires a CPU of 2 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 X 768) or higher is required.
    • This firmware CAN ONLY BE LOADED on a GTXpro B (GTX-424) and NOT a GTX (GTX-422)
    • Included in this package is:
      • GTX Graphics Lab 4.0
      • GTXpro Firmware 1.5
      • GTXpro Driver ver. 1.5
    • When you initially install the driver make sure the GTXpro B (GTX-424) printer is not plugged into the Mac. Next open the “GTXpro Driver ver. 1.5” folder and double click the BrotherGTXpro-1.5.0 file. The system will select the OS automatically. Follow the prompts on screen.
      • If you are running both a GTXpro B (GTX-424) printer and a GTX (GTX-422) printer driver from the same Mac, you will need to upgrade the GTX (GTX-422) driver and firmware to the latest version of 3.4. This can be downloaded from Brotherdtg.com/support.
      • GTX Graphics Lab is now a separate installation and the manual & optional platens can be downloaded from the link located further down this page.
    • New Features include:
      • Compatible with macOS Big Sur
      • GTXpro Maintenance Tool has been changed to register White Ink Circulation 6 time.
    download icon GT Printer Driver Uninstall Tool
    Size: 278 KB
    Details

    This download includes the GT Garment Printer Uninstall Tool.zip. After unzipping the file open the GT Garment Printer Uninstall Tool folder and double click on the BrRemPnP.exe (the only icon in color) executable file to run the tool. This tool is for Windows® operating system computers only.

    download icon GTXpro B (GTX-424) Firmware
    Version: 1.5.0 Updated: 4-23-21 Size: 8.1 MB
    Details
    • Update to firmware 1.32 on your GTXpro B (GTX-424) printer before installing this printer driver. The reason being is if the PC or Mac already has the 1.1.0 printer driver installed first, the new printer driver will downgrade automatically once connected. This firmware CAN ONLY BE LOADED on a GTXpro B (GTX-424) and NOT a GTX (GTX-422)
      • Download the “GTXproFIRM_01500002” file and unzip
      • Execute “GTXpro Firmware Update” in [Brother GTXpro Tools] and select the unzipped Firmware Data (extension “.bwf”).
      • Follow the Wizard and update the GTXpro B (GTX-424) Firmware. Do not disconnect the USB or LAN cable in execution.
      • To update your printer’s firmware, you can follow the instructions at https://vimeo.com/253673571.
    • New Features include:
      • Changes White Circulation to 6 times per 24-hour period
      • White Color Pause Print Position shift correction
    download icon AccuLine Camera System Driver
    Version: 3.2 Updated: 4-09-21 Size: 315.8 MB
    Details
    • This download includes the following items:
      • AccuLine 3.2
      • 541_782_GT3_GTX_GTXpro_Uninstall_Tool
      • GTXpro Firmware 1.5
      • GTXpro Driver ver. 1.5
    • Installation
      • Upgrade print driver to latest 1.5 before updating the firmware. This firmware CAN ONLY BE LOADED on a GTXpro B (GTX-424) and NOT a GTX (GTX-422)
        • Make sure you are running firmware 1.5 on your GTXpro B (GTX-424) printer.
        • Unplug both camera and GTXpro B (GTX-424) from the computer.
        • Install GTXpro B (GTX-424) printer driver.
        • Install AccuLine software.
    • It is very important to reboot the computer when prompted during the Installation process.
    • Updates
      • Masking feature built into the software
        • The software offers either black, green or pink to mask the areas you do not want to print.
      • Preview button
        • The preview button will allow you to view your image without having to create a File Output to check the areas that you have masked.
      • Hand Tool
        • Hand Tool added to move Alignment View.
      • Added printer search function
      • Added an image duplication function
      • Stability
        • Corrected connectivity issue between the camera and the PC.
      • Easier Calibration process
        • The L-Brackets are now automatically selected during calibration.
      • Fixed minor bugs.
    • Requirements
      • This Software only works on Windows 8.1 (64bit), Windows 10 (64bit)
      • CPU with 2GHz or above
      • RAM with 4 GB or above.
      • Display Resolution XGA (1024×768) or higher.
      • Requires GTXpro B (GTX-424) print driver 1.5 and or GTX (GTX-422) 3.4 print driver
      • Make sure that the PC system configuration settings are set to High Performance, Turn off any power-savings
      • Connect to USB 3.0 port only, not USB 2.0 port. You may need to check the specifications for your particular PC, as USB 3.0 ports and USB 2.0 ports look the same. The 3.0 is denoted by the SS USB symbol.
      • Use only the USB 3.0 cable supplied with the AG304. If a longer cable is needed, use a high-performance USB 3.0 cable no longer than 3 meters (9 feet) to connect a wall-powered USB 3.0 hub to the USB 3.0 port on the PC. Then plug the USB 3.0 cable of the AG304 into the hub. Make sure the hub is powered and connected to the PC before attempting to connect the AG304 AccuLine camera USB 3.0 cable to the hub.
      • Disable screen-saver programs on the PC.
      • Disable any other cameras built in of connected to the PC or it will cause conflicts with the camera software.
    download icon GTX Graphics Lab Mac
    Version: 4.0 Updated: 9-30-20 Size: 63.6 MB
    Details
    • This download includes the following items
      • “GTX Graphics Lab 4.0”
    • At the current time, the Mac M1 Chip operating system is not supported.
    • If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!
    • The GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GTXpro B Printer.
    • You will have to have the GTXpro B (GTX-424) 1.5 print driver installed to be able to use this software.
    • Commonly used functions of GTX Graphics Lab:
      • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
      • Print directly to your GTXpro B (GTX-424) printer, without having to convert your images from RGB (255, 255, 255).
      • Saving existing image files as GTXpro B (GTX-424) -ready .ARXP files.
      • Storing your favorite layouts as reusable GTX print layout files. (“.gtpl”)
    • New Features found with 4.0
      • Additional Languages of Russian, Turkish and Korean
      • True Type Font support from all fonts loaded into Mac or PC
      • Continuous Printing Mode
      • AccuLine Support built in
      • 3rd platen support
      • Edge Frame Effect
    download icon GTX Graphics Lab Windows
    Version: 4.0 Updated: 9-30-20 Size: 97.5 MB
    Details
    • This download includes the following items
      • “GTX Graphics Lab 4.0”
    • If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!
    • The GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GTXpro B Printer.
    • You will have to have the GTXpro B 1.5 print driver installed to be able to use this software.
    • Commonly used functions of GTX Graphics Lab:
      • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
      • Print directly to your GTXpro printer, without having to convert your images from RGB (255, 255, 255).
      • Saving existing image files as GTXpro -ready .ARXP files.
      • Storing your favorite layouts as reusable GTX print layout files. (“.gtpl”)
    • New Features found with 4.0
      • Additional Languages of Russian, Turkish and Korean
      • True Type Font support from all fonts loaded into Mac or PC
      • Continuous Printing Mode
      • AccuLine Support built in
      • 3rd platen support
      • Edge Frame Effect
    download icon GTX Graphics Lab Optional Platens
    Size: 13 KB
    Details

    Premade templates of the Square Coaster, Wrap Around Platen, Shoulder platens, Hat platen, Sleeve platen, and T-lock 7in1 platens that can be loaded into GTX Graphics Lab 4.0

    download icon GTX Graphics Lab Optional Platen Builder
    Size: 3.4 MB
    Details
    • This application is compatible with Windows® 10 (32bit/64bit) with .NET Framework 4.8. It requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.
    • Once downloaded, unzip and run the GtptConverter application. For instructions on how to use and create your own platen templates please refer to our Building GTX Graphics Lab Templates course on Brother Academy.
    download icon GTXpro B (GTX-424) Instruction Manual
    Version 3 Instructional Manual that covers the installation of the GTXpro B (GTX-424) printer and its uses. This includes going over the following:
    Details
    • Safety Instructions, Before Using Your Printer for the First Time, Name and function of each component, Menu list, Installation and Preparation, Creating Print Data, Basic Printing Procedures, Precautions to keep good printing quality/use printer over the long term, what to do when needed, Troubleshooting, and Specifications.
    download icon GTXpro B (GTX-424) Setup Manual
    Quick setup installation guide for how to prep the printer for installation.
    Details
    • Installations are carried out by certified technicians ONLY. This document shows what can be expected in regards steps performed with the printer to setup the piece of equipment to point of being ready to run firing adjustments and print.
    download icon GTXpro B (GTX-424) Pre-Shipment Overview
    Size: 922 KB
    Details
    • Survey to use as a checklist in preparation for deciding both the shipping option for the printer and to ensure the site the printer will be installed at has everything in order that will be needed to ensure successful installation and use of the equipment.
    download icon GTX Polyester Graphics Lab Basic
    Version: 1.5 Updated: 05-14-21 Size: 3.5 MB
    Details
    • Upgrade the Print Driver and Firmware to latest before installing this software.
    • This application is only compatible with Windows® 10 (64bit). This driver requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.
    • To learn on how to use this software, you can review steps on https://brotherdtg.com/darkpoly.
    • GTX Polyester Graphics Lab is not compatible with GT3 series printers, GT-782 or GT-541 printers.
  • Videos
  • Submit a Support Ticket

    When submitting a support ticket please place the best contact number in the details.

    If experiencing an issue with a Print head please upload a log, nozzle check, an image of the Suction Cap and bottom of Print Head.

  • User Tutorials
  • FAQs
  • Downloads

    NOTE: Before downloading any software, please make sure that you are downloading software designed for your printer model.
    Click here to watch this video to determine which Brother DTG printer model you have.

    download iconGTX (GTX-422) Series Driver Package for Win 32/64bit
    Version: 3.4.0 Updated: 4-12-21 Size: 285 MB
    Details

    This driver is compatible with Windows® 7 (32bit/64bit), Windows® 8.1 (32bit/64bit) and Windows® 10 (32bit/64bit). This driver requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.

    Update to firmware 3.4 on your GTX (GTX-422) printer before installing this printer driver. The reason being is if the PC already has the 3.4 printer driver installed first, the new printer driver will downgrade automatically once connected. This firmware CAN ONLY BE LOADED on a GTX (GTX-422) and NOT a GTXpro (GTX-423)

    Included in this package is:

    • 541_782_GT3_GTX_GTXpro_Uninstall_Tool
    • GTX Firmware 3.4
    • GTX Driver ver. 3.4
    • GTX Graphis Lab 4.0

    Unplug the USB cable from the printer to the PC and check to make sure there are no documents stuck in the printer queue. After unzipping the file open the GT Garment Printer Uninstall Tool folder and double click on the BrRemPnP.exe (the only icon in color) executable file to run the tool. This tool is for Windows® operating system computers only.

    When you initially install the driver make sure the GTX (GTX-422) printer is not plugged into the PC. Next open the “GTX4_Printer_Driver-3.4.0_win” folder and double click the setup.exe file. The system will select the OS automatically. Follow the prompts on screen.

    • If you are running both a GTX (GTX-422) printer and a GT-3 series driver from the same PC, you will need to upgrade to the latest GT-3 driver first.
    • New Features include:
      • Support for InSight Lab
      • White Color Pause Print Position shift correction
    • GTX Graphics Lab is now a separate installation and the manual & optional platens can be downloaded from the link located further down this page.
    download iconGTX (GTX-422) Series Driver Package for Mac OS
    Version: 3.4.0 Updated: 9-30-20 Size: 247.2 MB Details
    Details

    This driver is compatible with macOS Sierra 10.12 up to Big Sur 11.2. At the current time, the Mac M1 Chip operating system is not supported. This driver requires CPU of 2 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 X 768) or higher is required. When you initially install the driver make sure the GTX printer is not plugged into the mac.

    Included in this package is:

    • 541_782_GT3_GTX_GTXpro_Uninstall_Tool
    • GTX Firmware 3.4
    • GTX Driver ver. 3.4
    • GTX Graphis Lab 4.0

    Update to firmware 3.4 on your GTX (GTX-422) printer before installing this printer driver. The reason being is if the computer already has the 3.4 printer driver installed first, the new printer driver will downgrade automatically once connected. This firmware CAN ONLY BE LOADED on a GTX (GTX-422) and NOT a GTXpro (GTX-423)

    • If you are running both a GTX (GTX-422) printer and a GT-3 series driver from the same PC, you will need to upgrade to the latest GT-3 driver first.
    • New Features include:
      • White Color Pause Print Position shift correction
      • Compatible with macOS Big Sur
    • GTX Graphics Lab is now a separate installation and the manual & optional platens can be downloaded from the link located further down this page.
    download iconGT Printer Driver Uninstall ToolDetails

    This download includes the GT Garment Printer Uninstall Tool.zip. After unzipping the file open the GT Garment Printer Uninstall Tool folder and double click on the BrRemPnP.exe (the only icon in color) executable file to run the tool. This tool is for Windows® operating system computers only.

    download iconGTX (GTX-422) Series Firmware
    Version: 3.4 Updated 4-13-21 Size: 14.9 MB
    Details

    Update to firmware 3.4 on your GTX (GTX-422) printer before installing this printer driver. The reason being is if the PC already has the 3.4 printer driver installed first, the new printer driver will downgrade automatically once connected. This firmware CAN ONLY BE LOADED on a GTX (GTX-422) and NOT a GTXpro (GTX-423)

    • Download the “GTX4FIRM3400000” file
    • Execute "GTX Firmware Update" in [ Brother GTX-4 Tools ] and select the unzipped Firmware Data (extension ".bwf").
    • Follow the Wizard and update the GTX-4 Firmware. Do not disconnect the USB cable in execution.
    • To update your printer’s firmware, you can follow the instructions at https://vimeo.com/253673571.
    • Following the upgrade, you will need to run a CR Speed Adjustment. You can follow the instructions at https://vimeo.com/showcase/5386998/video/253674063.

    New Features include:

    • Support for InSight Lab
    • White Color Pause Print Position shift correction
    download iconAccuLine Camera System Driver
    Version: 3.2 Updated: 9-30-20 Size: 129.1 MB
    Details

    This download includes the following items

    • AccuLine 3.2
    • 541_782_GT3_GTX_GTXpro_Uninstall_Tool
    • GTX Firmware 3.4
    • GTX Driver ver. 3.4

    Installation

    Update to firmware 3.4 on your GTX (GTX-422) printer before installing this printer driver. See the description under the firmware download for the update notes. The reason being is if the PC already has the 3.4 printer driver installed first, the new printer driver will downgrade automatically once connected. This firmware CAN ONLY BE LOADED on a GTX (GTX-422) and NOT a GTXpro (GTX-423)

    1. Make sure you are running firmware 3.4 on your GTX (GTX-422) printer first!
    2. Unplug both camera and GTX from the computer.
    3. Install GTX (GTX-422) printer driver.
    4. Install AccuLine software.

    It is very important to reboot the computer when prompted during the instillation process.

    Updates

    • Masking feature built into the software
    • The software offers either black, green or pink to mask the areas you do not want to print.
    • Preview button
      • The preview button will allow you to view your image without having to create a File Output to check the areas that you have masked.
    • Hand Tool
      • Hand Tool added to move Alignment View.
    • Added printer search function
    • Added an image duplication function
    • Stability
      • Corrected connectivity issue between the camera and the PC.
    • Easier Calibration process
      • The L-Brackets are now automatically selected during calibration.
    • Fixed minor bugs.

    Requirements

    • This Software only works on Windows 8.1 (64bit), Windows 10 (64bit)
    • CPU with 2GHz or above
    • RAM with 4 GB or above.
    • Display Resolution XGA (1024x768) or higher.
    • Requires GTXpro (GTX-423) 1.5 and or GTX4 (GTX-422) 3.4 print driver
    • Make sure that the PC system configuration settings are set to High Performance, Turn off any power-savings
    • Connect to USB 3.0 port only, not USB 2.0 port. You may need to check the specifications for your particular PC, as USB 3.0 ports and USB 2.0 ports look the same. The 3.0 is denoted by the SS USB symbol.
    • Use only the USB 3.0 cable supplied with the AG304. If a longer cable is needed, use a high performance USB 3.0 cable no longer than 3 meters (9 feet) to connect a wall-powered USB 3.0 hub to the USB 3.0 port on the PC. Then plug the USB 3.0 cable of the AG304 into the hub. Make sure the hub is powered and connected to the PC before attempting to connect the AG304 AccuLine camera USB 3.0 cable to the hub.
    • Disable screen-saver programs on the PC.
    • Disable any other cameras built in of connected to the PC or it will cause conflicts with the camera software.
    download iconGTX Graphics Lab Mac
    Version: 4.0 Updated: 9-30-20 Size: 63.6 MB
    Details

    This download includes the following items

    • “GTX Graphics Lab 4.0”

    At the current time, the Mac M1 Chip operating system is not supported.

    If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!

    The GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GTX (GTX-422) Printer.

    You will have to have the GTX (GTX-422) print driver installed to be able to use this software.

    Commonly used functions of GTX Graphics Lab:

    • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
    • Print directly to your GTX (GTX-422) printer, without having to convert your images from RGB (255, 255, 255).
    • Saving existing image files as GTX (GTX-422) -ready .ARX4 files.
    • Storing your favorite layouts as reusable GTX print layout files. (".gtpl")

    New Features found with 4.0

    • Additional Languages of Russian, Turkish and Korean
    • True Type Font support from all fonts loaded into Mac or PC
    • Continuous Printing Mode
    • AccuLine Support built in
    • 3rd platen support
    • Edge Frame Effect
    download iconGTX Graphics Lab Windows
    Version: 4.0 Updated: 9-30-20 Size: 97.5 MB
    Details

    This download includes the following items

    • “GTX Graphics Lab 4.0”

    If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!

    The GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GTX (GTX-422) Printer.

    You will have to have the GTX (GTX-422) print driver installed to be able to use this software.

    Commonly used functions of GTX Graphics Lab:

    • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
    • Print directly to your GTX (GTX-422) printer, without having to convert your images from RGB (255, 255, 255).
    • Saving existing image files as GTX -ready .ARX4 files.
    • Storing your favorite layouts as reusable GTX (GTX-422) print layout files. (".gtpl")

    New Features found with 4.0

    • Additional Languages of Russian, Turkish and Korean
    • True Type Font support from all fonts loaded into Mac or PC
    • Continuous Printing Mode
    • AccuLine Support built in
    • 3rd platen support
    • Edge Frame Effect
    download iconGTX Graphics Lab ManualDetails

    Overview of all options on GTX Graphics Lab 4.0

    download iconOptional PlatensDetails

    Premade templates of the Square Coaster, Circle Coaster, Hat platen, Sleeve platen, and T-Lock platen that can be loaded into GTX Graphics Lab 4.0

    download iconGTX Graphics Lab Optional Platen BuilderDetails

    This application is compatible with Windows® 10 (32 & 64bit) with .NET Framework 4.8. It requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.

    Once downloaded unzip and run the GtptConverter application. For instructions on how to use and create your own platen templates please refer to our Building GTX Graphics Lab Templates course on Brother Academy.

    download iconInSight Lab Instruction Manual
    Version: 2.1 Updated: 4-12-21 Size: 1 MB
    Details

    Overview of all options on the InSight Lab. To Download the latest Version of InSight Lab please visit Brotherdtg.com/InSightLab.

    download iconGTX (GTX-422) Setup ManualDetails

    Quick setup installation guide for how to prep the printer for installation. Installations are carried out by certified technicians. This document shows what can be expected in regards steps performed with the printer to setup the piece of equipment to point of being ready to run firing adjustments and print.

    download iconGTX (GTX-422) Instruction ManualDetails

    Quick setup installation guide for how to prep the printer for installation. Installations are carried out by certified technicians. This document shows what can be expected in regards steps performed with the printer to setup the piece of equipment to point of being ready to run firing adjustments and print.

    download iconGTX (GTX-422) Parts BookDetails

    Overview of all parts on your GTX (GTX-422)

    download iconGTX (GTX-422) WarrantyDetails

    Overview of warranty on your GTX (GTX-422)

    download iconUncrating InstructionsDetails

    Uncrating instructions for the GTX crate that go over how to unpack the GTX and use the Move Kit if a Move kit is needed.

    download iconGTX (GTX-422) Stand Assembly InstructionsDetails

    Instructional document on how to put together the stand for the GTX.

    download iconGTX (GTX-422) Pre-Shipment OverviewDetails

    Survey to use as a checklist in preparation for deciding both the shipping option for the printer and to ensure the site the printer will be installed at has everything in order that will be needed to ensure successful installation and use of the equipment.

    download icon GTX Polyester Graphics Lab Basic
    Version: 1.5 Updated: 5-14-21
    Details

    Upgrade the Print Driver and Firmware to latest before installing this software.

    This application is only compatible with Windows® 10 (64bit). This driver requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.

    To learn on how to use this software, you can review steps on https://brotherdtg.com/darkpoly.

    GTX Polyester Graphics Lab is not compatible with GT3 series printers, GT-782 or GT-541 printers.

  • Videos
  • Submit a Support Ticket

    When submitting a support ticket please place the best contact number in the details.

    If experiencing an issue with a Print head please upload a log, nozzle check, an image of the Suction Cap and bottom of Print Head.

  • FAQs
  • Downloads
    download iconGT-3 Series Driver Package for Win 32/64bit
    Version: 2.5 Updated: 8-31-17 Size: 15.7 MB
    Details

    This download includes the GT-3 driver and the driver uninstall tool and firmware for the printer. Download “GT3_Series_Driver_Package_2.5_Win.zip” and unzip it The system will select the OS automatically (for Windows® 7 (64bit), Windows® 8.1 (64bit) and Windows® 10 (64bit)). This driver requires CPU of 2 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required. When you initially install the driver make sure the GT-3 printer is not plugged into the PC.

    • If you are running both a GTX-4 printer and a GT-3 series driver from the same PC you will need to upgrade the GT-3 driver to 2.5 first, before installing the GTX-4 driver or an error may occur.
    • When you install this GT-3 series driver it will uninstall the Graphics Lab software for GT-3 and upgrade the driver.
    • You will have to install Graphics Lab separately. See Graphics Lab installation file below.
    download iconGTX Graphics Lab Windows
    Version: 4.0 Updated: 9-30-20 Size: 63.6 MB
    Details

    This download includes the following items

    • GTX Graphics Lab 4.0

    If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!

    The GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GT-3 Series Printer.

    You will have to have the GT-3 Series print driver installed to be able to use this software.

    Commonly used functions of GTX Graphics Lab:

    • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
    • Print directly to your GT-3 Series printer, without having to convert your images from RGB (255, 255, 255).
    • Saving existing image files as as GT-3 Series -ready .AR3 files.
    • Storing your favorite layouts as reusable GTX print layout files. (".gtpl")

    New Features found with 4.0

    • Additional Languages of Russian, Turkish and Korean
    • True Type Font support from all fonts loaded into Mac or PC
    • AccuLine Support built in
    • 3rd platen support
    • Edge Frame Effect
    download iconGT-3 Series Driver Package for Mac OS
    Version: 2.6.1 Updated: 4-6-20 Size: 1.8 MB
    Details

    This package includes printer driver, Instructional manual and the firmware for the GT printer. Download “GT3_Setup_Driver_Package_2.6_Mac_v2.zip” and unzip it. This driver works with MAC OS X 10.11 El Capitan and Sierra OS 10.12 and Mojave. At the current time, the Mac M1 Chip operating system is not supported. This driver requires CPU of 2 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 X 768) or higher is required. When you initially install the driver make sure the GT-3 printer is not plugged into the MAC.

    • If you are running both a GTX-4 printer and a GT-3 series driver from the same PC you will need to upgrade the GT-3 driver to 2.6 first, before installing the GTX-4 driver or an error may occur.
    • When you install this GT-3 series driver it will uninstall the Graphics Lab software for GT-3 and upgrade the driver.
    • You will have to install Graphics Lab separately. See Graphics Lab installation file below.
    download iconGT-3 Series Graphics Lab for Mac OS
    Version: 4.0 Updated: 9-30-20 Size: 63.6 MB
    Details

    This download includes the following items

    • GTX Graphics Lab 4.0

    At the current time, the Mac M1 Chip operating system is not supported.

    If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!

    The GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GT-3 Series Printer.

    You will have to have the GT-3 Series print driver installed to be able to use this software.

    Commonly used functions of GTX Graphics Lab:

    • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
    • Print directly to your GT-3 Series printer, without having to convert your images from RGB (255, 255, 255).
    • Saving existing image files as GT-3 Series -ready .AR3 files.
    • Storing your favorite layouts as reusable GTX print layout files. (".gtpl")

    New Features found with 4.0

    • Additional Languages of Russian, Turkish and Korean
    • True Type Font support from all fonts loaded into Mac or PC
    • AccuLine Support built in
    • 3rd platen support
    • Edge Frame Effect
    download iconGT-3 Series Firmware
    Version: 4.0 Updated: 4-6-15 Size: 1.15 MB
    Details
    1. Download the zipped file and unzip on your PC.
    2. Execute "GT-3 Firmware Update" in [ Brother GT-3 Tools ] and select the unzipped Firmware Data (extension ".bwf").
    3. Follow the Wizard and update the GT-3 Firmware. Do not disconnect the USB cable in execution.
    download iconLatest GT-3 Series Test Data
    Updated: 8-31-17 Size: 196 MB
    Details

    Download the Test Data "GT3TestData.zip" separately from the Printer Driver. The ar3 files with a resolution of 1200 x 1200 dpi are quite large.

    Refer to the Instruction Manual for further information of the following eleven ar3 files. Some of the files are for service operation.
    ColorChart_1200.ar3
    InkVolume_1200.ar3
    WhiteVolume_381_1200.ar3
    W_HeadTestPattern_381.ar3
    CMYK_HeadTestPattern.ar3
    WhiteVolume_361_1200.ar3
    WhiteVolume_381_600.ar3
    WhiteVolume_361_600.ar3
    W_HeadTestPattern_361.ar3

    download iconGT-3 Series 16x18 Platen Tool
    Updated: 8/22/16 Size: 360 KB
    Details

    Download “GT3 Use Platen For Version 2.4.0.1.zip”, this tool is used if you have the 16x18 platen for your GT3. The tool will add the platen size to your print driver menu; it will also check your firmware version so the machine will accept this print area. This tool is for Windows OS only.

    • Be sure to update the Print Driver Version 2.4.0.1 or the tool will not work
    • This will give you this 16x18 option in your graphics Software and P-Dip.
    • After you run the tool do a CR Speed Adjustment
    download iconGT Printer Driver Uninstall ToolDetails

    This download includes the GT Garment Printer Uninstall Tool.zip. After unzipping the file open the GT Garment Printer Uninstall Tool folder and double click on the BrRemPnP.exe (the only icon in color) executable file to run the tool. This tool is for Windows® operating system computers only.

    download iconGT-3 FileViewer For Digital Factory | Apparel Brother Edition for CADlink
    Updated: 4-1-14 Size: 517 KB
    Details

    This evaluation version of the FileViewer enables to view the AR3 files output in 1200x600 dpi mode on the screen. Download the ZIP file and store on the desktop or any location, then unzip the file to use.

    download iconCustomer GT-3 Service Tool
    Version: 2.0.4.0 Updated: 4/6/15 Size: 626 KB
    Details

    Use this tool when you exchange the Lithium Battery, Carriage Motor or Tube Pump.
    Please note:
    The files contained here are in PDF format. In order to view them, you will need to have Adobe® Reader® installed. If you do not currently have this software, you may download it by clicking here.

    download iconInstruction Manual
    (6/19/13)
    Details

    The initial updated manual is in English, even if you have installed in German, French, Spanish or Italian. Download the PDF files of Instruction Manual and Basic Manual then overwrite in the folder below (where the system drive is "C"):

    Changes:

    • Windows 8
    • White Agitation, Print Head Replacement, Tube Cleaning, Long Storage and others

    64bit (Windows® 7, Windows® 8, Windows® 10) - C:\Program Files (x86)\Brother\GT-3 Tools

    Other European Languages (DE, FR, ES, IT) are available upon request.

    download iconParts BookDetails

    Parts listings by diagram divided by main component sections. Includes covers, electronics, ink supply system components, and accessories.

    download iconGT-3 AccuLine Camera Software Package
    Version: 3.2 Updated: 9-30-20 Size: 129.1 MB
    Details

    This download includes the following items

    • AccuLine 3.2

    Installation

    • Update to firmware 4.0 on your GT-3 Series printer before installing this printer driver. See the description under the firmware download for the update notes. The reason being is if the PC already has the 4.0 printer driver installed first, the new printer driver will downgrade automatically once connected.
      1. Make sure you are running firmware 4.0 on your GT-3 Series printer first!
      2. Unplug both camera and GT-3 Series printer from the computer.
      3. Install GT-3 printer driver.
      4. Install AccuLine software.

    It is very important to reboot the computer when prompted during the instillation process.

    Updates

    • Masking feature built into the software
    • The software offers either black, green or pink to mask the areas you do not want to print.
    • Preview button
      • The preview button will allow you to view your image without having to create a File Output to check the areas that you have masked.
    • Hand Tool
      • Hand Tool added to move Alignment View.
    • Added printer search function
    • Added an image duplication function
    • Stability
      • Corrected connectivity issue between the camera and the PC.
    • Easier Calibration process
      • The L-Brackets are now automatically selected during calibration.
    • Fixed minor bugs.

    Requirements

    • This Software only works on Windows 8.1 (64bit), Windows 10 (64bit)
    • CPU with 2GHz or above
    • RAM with 4 GB or above.
    • Display Resolution XGA (1024x768) or higher.
    • Requires GT-3 print driver of 2.5
    • Make sure that the PC system configuration settings are set to High Performance, Turn off any power-savings
    • Connect to USB 3.0 port only, not USB 2.0 port. You may need to check the specifications for your particular PC, as USB 3.0 ports and USB 2.0 ports look the same. The 3.0 is denoted by the SS USB symbol.
    • Use only the USB 3.0 cable supplied with the AG304. If a longer cable is needed, use a high-performance USB 3.0 cable no longer than 3 meters (9 feet) to connect a wall-powered USB 3.0 hub to the USB 3.0 port on the PC. Then plug the USB 3.0 cable of the AG304 into the hub. Make sure the hub is powered and connected to the PC before attempting to connect the AG304 AccuLine camera USB 3.0 cable to the hub.
    • Disable screen-saver programs on the PC.
    • Disable any other cameras built in of connected to the PC or it will cause conflicts with the camera software.
    download iconGT-3 Series Cookbook Maintenance
    v3.1 (4-14-16)
    Details

    A user-friendly guide for maintenance operations on the GT3 platform.

  • Videos
  • Submit a Support Ticket

    When submitting a support ticket please place the best contact number in the details.

    If experiencing an issue with a Print head please upload a log, nozzle check, an image of the Suction Cap and bottom of Print Head.